CUSTOMER SUPPORT
Frequently asked questions
Yes. Machinerychains provides FREE freight shipping on all orders within the United States.
All products are shipped via freight carriers and delivered curbside. The carrier will deliver the item to the nearest accessible point at your delivery address.
Order processing: 1–3 business days
Estimated delivery: 5–10 business days, depending on location and carrier
Delivery times may vary for remote areas.
Please inspect your shipment upon delivery.
 If there is any damage:
Note it on the delivery receipt
Take photos
Contact us within 48 hours
This allows us to file a freight claim on your behalf.
We accept returns within 30 days of delivery.
Returned items must be:
Unused
Uninstalled
In original packaging
A 20% restocking fee applies. Return freight costs are the customer’s responsibility.
No. Products that have been installed or used are not eligible for return.
Yes. Machinerychains products include a 1-year limited warranty covering manufacturing defects under normal use.
No. Machinerychains does not provide installation services. We recommend using a qualified professional installer to ensure proper setup and safety.
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payment options available at checkout.
Contact Information – Machinerychains
Address:Â 2522 S Malt Ave, Commerce, CA 90040, United States
Email:Â help@Machinerychains.us
Phone:Â +1 (386) 351-0954
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Yes. Many Machinerychains products are suitable for home garages, but we recommend checking ceiling height, power requirements, and space before ordering.
Machinerychains operates in the United States with a business address at 2522 S Malt Ave, Commerce, CA 90040. We serve customers nationwide with free freight shipping.
Questions or Concerns? Let Us Assist You
Call Us at +1 (539)-2780-(944)
Get in touch with our dedicated team for any assistance you may need.